General

The right fit is everything. We’ve been making socks long enough to know how important this is, so check out our size chart as a guide. If your new pair doesn’t feel quite right, just reach out and we’ll make it right.

One size fits all isn’t always true. While not every style is available in our 14+ size range, many of our popular designs are. If you don’t see what you need online, drop us a line—we’ll help you track it down or suggest something similar.

Our heart is in the New Zealand Made lines—they reflect our heritage and craftsmanship. But to give sock-lovers a great choice and price, we also carry some imported styles. Rest assured: every sock meets our high-quality, ethical, and moral standards. We visit our manufacturers overseas regularly to check this. If you want only NZ-made, we clearly label those styles so you can shop confidently.

We love Merino wool, too—it’s soft, temperature-regulating, and breathable. Many of our socks are Merino or Merino-dominant, but we offer styles in wool blends, cotton, Coolmax®, Nuyarn®, and more. For each style, check the composition listed—so you know exactly what your feet are getting.

To keep them performing and looking their best, here are some golden rules:

  • Turn them inside out before washing
  • Machine wash on a gentle cycle, using warm (under 40 °C) or cool (under 20 °C) water
  • Use mild soap; skip bleach or fabric softeners
  • Don’t tumble dry

Follow the instructions on the label, and your socks will go the distance.

We stand behind every sock we make, because quality matters to us. If you find something wrong or you’re just not happy, we want to hear about it. If you bought from a retailer, start there. If you purchased directly from us, send us photos and drop us an email. We’ll assess and sort it out as quickly as we can.

Ordering

We accept Visa and Mastercard.

Once your order’s in, here’s what happens:

  1. You’ll get a confirmation email with your order details.
  2. Within 24 hours, you’ll receive a shipping email with tracking info so you can follow your parcel’s journey.
  3. If anything goes off track—or if you don’t get the confirmation or shipping emails—check your spam/junk folder. Still nothing? Get in touch. We’ll dig into it right away.

Get in touch with us as soon as possible. 

  • If it hasn’t shipped yet, you’ll get a full refund. 
  • If it’s already on its way (but not delivered), we’ll refund everything except shipping and arrange to have the parcel redirected back to us.
  • If it’s been delivered but you still want to cancel, just send it back in its original condition, and we’ll refund you for the socks.

Returns

You can return your socks if they’re not quite right. Here’s how it works:

  • Returns accepted within 30 days from when we shipped your order.
  • The socks must be in their original packaging and condition (see original condition below).
  • Once we receive the return, we aim to process your refund within 5–7 business days.
  • Your refund covers the full value of the socks—not shipping costs.

If the problem is a fault, let us know right away so we can replace the pair without charge.

Original condition means:

  • Socks not tried on or washed
  • Socks not worn
  • Packaging is intact

And if you’re returning for any reason—even if just a style or comfort issue—please tell us why. Your feedback helps us do better.

No, we do not.

Exchanges

If something’s off—wrong size, wrong colour, or just not what you expected—let us know. We’ll happily exchange them for you.

To exchange your socks, simply send us an email, give us a call, or return your socks via post in their original condition with a note about what you would like us to send you. 

Original condition means:

  • Socks not tried on or washed
  • Socks not worn
  • Packaging is intact

Still have questions?

Contact us below and we will be happy to answer any questions or queries.