Shipping Information

Shipping - Domestic

How do you ship orders?

All of our courier services are with domestic courier services in New Zealand.

When can I expect my order?

We aim to have all of our orders dispatched within 24hours of order.

All of our domestic orders have a 2-3 day delivery time frame, however if your address is a rural delivery please expect to add an additional 2 days to that timeframe.

Shipping - International

How do you ship orders?

Our orders are sent with international courier services. All of our international orders will be advised of a tracking number which will keep you up to date of all parcel progress.

When can I expect my order?

  • International Economy: 7-12 business days
  • International Priority: 3-5 business day

 

Important: Please note that these timeframes are based on getting the parcel from New Zealand to your country, they do not include the time to clear customs - this is entirely up to your customs department.

How much does international shipping cost?

  • International Economy: price determined at checkout / based on order size + location
  • International Priority: price determined at checkout / based on order size +  location

 

Important: You may need to pay additional customs and taxes, which do vary by country.  The New Zealand Sock Company is not responsible for any additional charges incurred by customs.  More information about specific custom rates can be found by contacting your local postal service.

What are customs?

Think of customs and VAT (Value Added Tax) as your country’s way of taxing you for buying goods abroad. Each country calculates these fees and processes these orders differently. We recommend calling your local post office to inquire about added customs fees and additional time added to your delivery date.